What should I pay attention to before using the water fountain for the first time?

1. For indoor use only!

2. Please add water below the MAX line.

3. Only recommended for cats and small dogs. Please note that naughty pets may tip the fountain over.

4. Always refer to the product manual for cleaning and maintenance.

What should I do before installing the filter?

1. Soak the filter in a clean container for 5 minutes before use.

2. Rinse the filter thoroughly for 30 seconds.

Note: For your pet’s health and safety, please search ‘B0B7J16VGK’ on Amazon to buy the official filters.

What is the correct way to use this cat fountain?

1. For your pet’s health and a longer pump lifespan, we recommend changing the water and cleaning the water tank, tray, foam filter, and pump once a week.

2. If you have multiple pets, it is recommended to clean and change the filter more often.

How can I maintain the pump to extend its lifespan?

1. For a longer pump service life, we recommend cleaning the pump at least once a week.

2. If the water fountain makes more noise, please check if the water level reaches the minimum level and if the impeller is covered by the scale.

What should I do if the water fountain is dispensing a low amount of water or dispensing no water at all?

1. Check if you have installed the spout and the filter tray correctly.

2. Check if the water level reaches the minimum level and make sure to refill the water to the maximum level.

3. Wash and clean the tough scaling on the water pump regularly.